Privacy Policy - Dubai Flowers


Privacy Policy

USE OF OUR WEBSITE.  is committed to ensuring the privacy of your personal information and this privacy notice is about collecting your information through our website and how this information may be used and the protection of the information.

COLLECTION AND USE OF PERSONAL INFORMATION limits its requests for information to what is needed to deliver our flowers and gifts to you. Most of the information we collect is very basic and is needed to complete the order process or refund. Examples of user information that may be collected may include your name, address, telephone number and e-mail address to deliver the products.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to collect the right statistics and the market place for the visitors to improve the on-line experience and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us though e-mails return forms, letters or telephone calls. We use this information to respond to your query and to keep track of customer feedback.

Marketing Information does not sell or share customer information with any third party such as advertising agencies or marketing companies. However, we may require providing customer information to our contractors in order to deliver the flowers or chocolates and cakes. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the “unsubscribe” option in any marketing e-mail that they receive.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required under Governing Law as UAE. keeps your personal information for only as long as required to fulfill the purpose for which it was collected.  to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

Commitment to Children does not collect or maintain information from those people that we know are under 18 years old and we do not specifically target this group in our marketing materials or other advertising. People under the age of 18 should not do transaction on  however, they might request their parents to do so.


TWL GROUP LLC is commented to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

You may require further information on our privacy policy, please contact our customer service at or call us at +97150 8800687.

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