Online shopping terms and conditions apply to all customers placing order on this website.
Orders by International Customers (Outside the UAE):
The products specified on this website are directed to deliver in Dubai only. We are not representing any local Law outside of the for the products referred on this website is appropriate for use or available in locations outside of Dubai. If you are accessing this website outside Dubai and in any case if it’s not appropriate to use this website, you will be responsible for compliance with the local Law if and too extend laws apply.
Dubaiflowers.ae only sell products online to adults ( i.e. those aged 18 or above ). If you are underage, you may use this website with assistance of your parents or guardian.
Product Colors, Dimensions and Specification:
We put all over efforts to display the colours, dimensions, and specifications of the items on the website as accurately as possible. Your resolution may not reflect the actual colour of the product. Specification and dimension may change on our website without prior notice as some of the flowers are seasonal and may not be available at time you order. Though we made every efforts to follow the same vases as displayed on the website, but we may be required to replace the vase depending on the availability.
Substitute of Items or Unavailability:
We accept order in terms of availability of the items. In any case the product you order is unavailable, Dubaiflowers.ae customer service agent will contact you to notify you on the contact information you have provided while placing the order to offer you alternative items of equivalent quality and price if possible or cancel the item from your order and give you full refund in respect of that item. In case if we are not able to reach you on the contact information you provided or not receiving any response from you, we may deliver remaining items.
Your Profile with Dubaiflowers.ae:
We recommend you create profile with us in order to receive newsletter for offers and promotional code. You will be responsible to protect the privacy of your account and maintaining confidentiality of your account password and activities occur under your account. Please ensure to take all measures to secure your account password and keep it confidential.
Please inform us immediately in case you realize your account has been compromised so we can take measure to restore your confidentiality. You can access and modify your profile details while accessing “LOG IN” button on our website. Account creation and cancellation is free of charge.
Communication & Privacy:
In order to process your order, we required your personal and transactional information such as (your name, phone number and email address). We also required your recipient information such as (Name, address, and phone number).
To full fill our terms and conditions under these online shopping we will communicate with you by email or via telephone to satisfy any legal requirement for communication which need to be in written. All orders confirmations will notified via email or phone calls to the number provided during placing the order.
We put all efforts to write correct price of the items on our website. However, the errors may occur. If we discover an error in the price for the items you order, we will contact you as soon as possible. You will have the option request for refund or cancelling the order.
We accept payments only by visa Credit card / Debit card.
We accept all major cards: Visa, MasterCard, Discover, American Express.
While placing the order online over the website you will require to provide card information to make the payment. If we will get valid authorization your order will be successful. In case of any issue your order detail will be saved with us and may our customer service agent will contact you in order assist you for the payment.
In case you like to place order over the phone or chat the order details will be taken by the agent, and we will send you invoice over your email ID provided while placing the order. You will not require to share any card information with customer service agent.
Dubai Flowers will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.